Parking Force (UK) Limited (Parking Force) Standard Terms and Conditions for Airport Parking
Click here for bookings at Parking Force owned Car Park at Heathrow
Click here for bookings at car parks owned by third party service providers
For terms and conditions relating to other products offered by Parking Force partners please click through to the terms and conditions located on their respective websites.
For any booking commencing from 1st October 2022 would be deemed to be contracted with Kwik Park. Service will be provided them . Terms and conditions applies(https://kwikpark.co.uk/terms-and-conditions)
Booking an Parking Force Car Park/ Sub Contractors
1. Booking conditions:
1.1 Parking Force cannot accept liability in any circumstances where performance of the contract is prevented by reason of war, threat of war, riots, civil strife, terrorist activities, industrial disputes, natural and nuclear disaster, fire, criminal offence or adverse weather conditions etc. We want to offer you the best products and the best service. We aim to consistently exceed your expectations, so that when you are booking with us, you can feel confident you are with the best team there is. This section aims to bring important points to your attention.
1.2 If a car is not collected in 30 days it will be removed to a secure facility and charges will continue to accrue at the rate of an additional £50 per day storage and if the vehicle is not collected and all accrued charges paid, we shall exercise a lien over the vehicle after three months, and if not collected within six months of the initial entry then we shall serve notice upon you of our intention to dispose of the vehicle and redeem our costs.
1.3 All airport parking services are valid for pre booked times only for drop off and pick up. We assume that the times entered while booking parking are car drop off and collection times and NOT flight times. We only take note of return flight for reference.
1.4 Car park team can reject picking up or dropping off the car due to internal conditions being very dusty or dirty(animal hairs , food left in car , etc). Due to allergies and health hazards, we cannot drive such cars which might lead to spreading allergies to other customer’s car. No refunds would be offered under such circumstances.
1.5 Bookings: Any input errors resulting in company drivers being kept waiting or late arrivals by clients up to 1 hour from originally booked will result in a £25 administration charge, payable immediately on arrival and/or prior to leaving.
1.6 All bookings made online or over phone, will receive the confirmation copy via email. All phone bookings would automatically bound customers to company’s terms and conditions.
1.7 We request customers to ensure that they arrive at the car park/airport 3 hours before the flight check-in time.
1.8 The price will be in pounds sterling including VAT. It will be the price confirmed at the time of making your booking no matter what prices we may quote elsewhere or in any promotional offer.
1.9 If there are any extra charges due, customer must pay these in full before leaving the car park.
1.10 Should your entry and exit times change from those booked this may result in your actual time parked exceeding the number of days you have pre-paid for. An additional charge will be levied upon exit.
2. Parking Requirements:
Please make sure you have the Parking Force’s telephone number, and details of arrival procedure as stated on your booking confirmation. It is your responsibility to obtain this information before departing for the airport - any no show, missed bookings, flights or other problems arising from the customer's failure to obtain this information will not be recompensed by Parking Force or any of our affiliates.
2.1 Possessions and Keys: Please remove all possessions and leave only the keys/codes required to move your vehicle. In the interests of efficient operation you must be prepared to leave your car keys with Parking Force staff if requested to do so unless otherwise stated.
2.2 Moving and Relocation of Vehicles: You must ensure that, before leaving or handing over the vehicle with the Parking Force that it is in a roadworthy condition, taxed, holds a current MOT, if applicable and enough fuel or charge (in case of electric vehicle) to drive vehicle up to 30 miles.
2.3 Car Park Restriction: Parking Force cannot accommodate high-sided, unusually wide vehicles. The car park has a vehicle height restriction of 1.9 m (6ft 6in). If the vehicle doesn’t fit in standard parking space, there would be £30 additional cost payable on drop off.
All vehicles categorised as van would be charged £30 on drop off.
3. Charges
All the additional cost/ overstay charges/ penalty charges must be paid at the time of drop off/return.
3.1 Any input errors resulting in company drivers being kept waiting or late arrivals by clients up to 1 hour from originally booked will result in a £25 administration charge, payable immediately on arrival and/or prior to leaving.
3.2 Upon delivery of vehicle, Parking Force will only pay car parking charges for a maximum of 15 minutes. If no priority call is being made and customer entered car park, they will be responsible to pay the whole ticket.
3.3 List of additional cost/ overstay charges/ penalty charges.£5 admin charge will apply.
· £25 per day for dropping off the car early then booking start date (if more than 24 hour notice given)
· £30 per day for dropping off the car later then booking start date (if less than 24 hour notice given)
· £30 per day (if more than 24 hours’ notice for extension from booked return date)
· £25 for first day (if less than 24 hours’ notice for extension from booked return date) than £15 per day
· £30 for first day (No updates) than £15 per day
· £30 for changing/coming to the early or later flight (same day) / dropping off car/collecting car on same day 1 hour later from the booked time for any reason.
· £30 for returning on early date than booked return date without 24 hour notice.
· Booking is for morning but turns up in evening or vice a versa = £25
· If driver is kept waiting at the terminal for 30 minutes(after booked time and/or rearranging booked time) = £25
· Rebooking charge of £30 payable to driver on drop off if the drop time amended/changed to 45 minutes later or early from originally booked.
3.4 The operation hours are from 04:30 to 23:00 for terminal 2-3 and 05:00 to 23:00 for terminal 4-5.
If notified and agreed about delay of collecting car later than 23:00, i.e. after the operation hour, we do reserve the right to collect the customer from the terminal to the car park even if Meet and Greet service is booked.
-
From 23:00 till 00:00, there would be additional charge of £45 (out of operation hours) payable before car or driver is being dispatched.
-
From 00:01 till 01:00, there would be additional charge of £45 (out of operation hours) + £15 overstay charge payable before car or driver is being dispatched.
If unable to notify for any reason about delay later than operation hours, car should be collected next day at car park agreed time and overstay charge of £25 would incur which would be payable before car being dispatched.
3.5 If customer request the driver/company to fuel the car, they would be liable for service charge of £25 on top of the amount of fuel requested to put in. This payment must be cleared before car is being dispatched.
4. Amendments:
4.1 You can amend your booking after the commencement of booking by sending an e-mail to [email protected] or Call us on: 0207 305 5990 (Office hours only - Monday - Friday 09.00am to 05.00pm) quoting your booking reference number and amend charge will be applied. Please note that amend requests can only be processed within office hours only.
4.3 If an amendment is to be made after departure has commenced, it is your responsibility to contact us by sending us email on [email protected] or we must assume that the booking is unchanged and this may cause delays in returning your vehicle.
All these amendments must be sent by email or over the phone to operation team (operation times only) / office (during office hours only). We always confirm the amendment via email once they have been actioned.
We do not accept any amendment notice via text messages or voicemails.
5. Cancellation and Refund Policy:
5.1 Customer can cancel booking by sending an e-mail to [email protected] quoting customer booking reference number and cancellation/charge will be applied if any. Please note that we are not amending/cancelling any booking by phone. Cancellation requests can only be processed within office hours (Monday - Friday 09.00 to 17.00) and are subject to our notice period (5.3).
5.2 Company will not refund any unused portion of booking period for whatever reason and if the booking is not cancelled and the period for entry has commenced, company reserves the right to retain the full amount paid. (Including weather condition or flight cancel, etc.)
5.3 Notice Periods: Less than 48 Hours' notice from booking start date - no refund. And if customer is eligible, we will refund fair amount in 10-12 working days (See Clause 5.4). More than above notice periods, all cancelled bookings are subject to a £20 cancellation charge.
For Groupon bookings: Less than 72 Hours' notice from booking start date - no refund. And if customer is eligible, we will refund fair amount in 10-12 working days (See Clause 5.4). More than above notice periods, all cancelled bookings are subject to a £20.00 cancellation charge.
5.4 Except on certain promotional offers or products which are non-flexible and non-refundable. Where applicable this will be stated in the car park operator’s description/information.
5.5 If customer have booked and taken advantage of any special offers (E.g. discount code, promotion code), we reserve the right to retain customer’s payment in full on cancellation to cover the reservation.
5.6 Duplicate Bookings - In the event of a client making a duplicate booking for the same stay/vehicle, the company would refund full parking fee (excluding booking fee, any add extras charges ) and if client do not contact us before booking start date, will incur the full cost of that booking.
5.7 Any add extras products are non-cancellable and non-refundable. (See Clause 6.1-2-3)
5.8 Non-flexible products are non-cancellable and no refund would be given. (E.g. Non flexible products, supersaver products, etc.)
5.9 Any same day bookings are non-refundable.
5.10. Booking fee is non-refundable.
6. Extras:
6.1 Any add extras products are non-refundable once booked.
6.2 Confirmation by Post: All postal confirmation would be sent by first class post. The postal confirmation requests are processed once in 24 hours (Monday to Friday- excluding weekends) and hence it might take at least 3 working days to reach the customer.
6.3 Car wash: Service provider reserve the right to cancel any pre-booked car wash in unlikely events and company will refund full car wash amount. Customer should select the right car wash according to their car make and model. Service Provider reserves the right to charge additional amount for any incorrect selection made. Once car wash/clean is done to customer car/vehicle, customer might see some old damage including dents and scratches and service provider will not accept any liability.
7. Complaints Procedure:
No claims for damage can be considered unless the damage is brought to the attention of the driver upon collection of the vehicle. Claims cannot be considered once customer vehicle has left the site/terminal. It is customer’s responsibility to check vehicle carefully before leaving. Any claim(s) regarding the vehicle damage, if any, should be notified to the driver upon the collection, followed by an email within 24 hours and supported by the picture(s) for claim(s). Any claims made after 24 hours will be rejected.
Any claims regarding the service / damage must be emailed to [email protected] with 24 hours of collecting the car.
Complaints are dealt via emails only and not over the phone at any time.
We endeavour to resolve the complaint in 5-6 working days. If there is any delay, you will get notified for the reason for it.
Customer should prove that the damage/ claim occurred while parked with us. They should take pictures of vehicle before handing over car.
8. Exclusion and limits of our responsibility
8.1 We will not accept legal responsibility for the following
8.1.2 Personal property left in the vehicle or left unattended at any time.
8.1.3 Transport delays between the car park and the airport caused by traffic congestion, breakdown or any other cause beyond our control.
8.1.4 Loss of or damage to the vehicle arising from mechanical or electrical failure, self-locking, pollution, terrorism, natural disaster, damage by vandals, criminal activity and other matters outside our control. The company does not accept liability for damage to vehicles arising from acts of nature nor will the company accept responsibility for minor scratches dents or chips to paintwork or any visual damage that cannot be seen and noted due to weather conditions or where the exterior is in a dirty state. The company will not accept responsibility for damage to windscreens or other glass other than where the same is proved and to the extent that it is proved to be caused by our negligence.
8.1.5 Any indirect loss as a result of damage or loss to the vehicle (such as loss of earnings).
8.1.6 Delay in making the vehicle available for collection if this is before the end of the parking period.
9. Distance Selling:
Regulation 6 (b) of the distance selling regulations 2000 state that contracts for the provision of transport and leisure services while the supplier provides services on a specific date or within a specific period are exempt to the traditional 'cooling off' period placed on select online goods and services. Cancellations are subject to the contractual terms agreed upon within these Terms & Conditions.
10. General:
Parking Force may at any time modify these Terms and Conditions and your continued use of this website including telephone bookings will be conditioned upon the Terms and Conditions in force at the time of your use.
10.1 We do not cover: - Dents, scratches which we cannot see from 2 meter distance and Windscreen any type of glass, tyres etc. Also if your vehicle involve in an accident we will only repair your vehicle by using our approved garage and Parking Force is not liable for any loss, damage or any inconvenience caused to the customer while vehicle is in repair and Parking Force is not offering courtesy vehicle while your vehicle is in repair. If you have any further query please email us at [email protected]
10.2 Any contract made between you and us/our booking supplier via the Website is governed by English law.
10.3 We reserve the right to change these Terms, but once you have made a booking the Terms which apply are those which were on the Website at the time of booking. However please do not assume that the Terms which applied on one occasion when you booked a service from us will continue to apply when you book next time. We recommend that you always read these Terms before booking to satisfy yourself that you accept them.
10.4 These Terms constitute the entire agreement between you and the Parking Force with respect to the sale of the relevant services.
10.5 To meet our business needs, there may be a requirement for a driver to be collected from another terminal whilst on route to our compound in your vehicle.
10.6 Parking Force does not provide any additional insurance cover/liability whilst your vehicle is parked. Parking Force only covers road risk and not taking any liability while your vehicle is parked in the car park/compound.
10.7 Parking Force does not accepts any responsibility or liability for any theft, loss or damage to any personal property or loose items left within the vehicle while it is parked.
10.8 The customer warrants that he/she is the owner of the vehicle or has the power to deal with the vehicle as if he/she were its owner.
10.9 Claims cannot be considered once your vehicle has left the site/terminal. So please check your vehicle carefully before leaving. If the vehicle damage is notified within 24 hours in writing, we will require proof of any claim to be made in writing with a report of the circumstances, and reasons for the delay in reporting. Any claim made after 48 hours will not be accepted.
10.10 We accept no liability for mechanical, structural or electrical failure of any part of your vehicle including windscreens, alarms, immobilisers, glass, flat batteries, tyres and wheels, particular alloy wheels howsoever caused. (This list is not exhaustive.)
10.11 Parking Force accept no liability for faulty keys, alarm fobs, house, office or any other keys left on the key ring.
10.12 In the event of a vehicle not starting whilst in the possession of a service provider or a vehicle acquiring a puncture, or a mechanical failure or any other issue that prevents us from being able to return the vehicle to the customer, we reserves the right to charge a fee for any time and / or costs incurred to get the vehicle returned.
10.13 Parking Force accepts no liability for any loss or damage howsoever caused unless proved to be caused by the negligence, wilful act or default or breach of statutory duty of the employees of Parking Force. Nothing in these terms excludes or limits Parking Force's liability for death or personal injury caused by the negligence of one of its employees Parking Force will not accept liability for damage arising from circumstances beyond its control including acts of God, acts of nature and terrorism, war, riots, flooding.
10.14 Your vehicle must have valid road tax and comply with the Road Traffic Act. You will be held liable for any fines, liabilities and consequential loss we incur from a failure to do this. Parking Force reserves the right to refuse your vehicle on the day and no refund will be given.
10.15 We do reserve the right to refuse to pick car if the customer is misbehaving and abusive to our staff and would be not be eligible for refund.
10.16 Parking Force does not accept liability for any indirect or consequential loss or any loss of profit, loss of enjoyment, loss of revenue, loss of data, or loss of earnings
10.17 We accept no liability for any faulty car keys, alarm fobs, house or other keys left on the key ring. You must ensure you leave the drivers with the right keys, alarm fobs and instructions to start your vehicle
10.18 Where possible, we require you to have a spare key for your vehicle which we require you take with you.
10.19 Car park is open or working hours are from 05:00am to 23:00pm (terminal 4 and 5) and 04:30am to 23:00pm (terminal 2 and 3) for pre booked parking only.After these hours, the car will be returned or pick up on opening hours only subject to rearrange time. For Park and Go service, cars are not checked when parked and car are parked at customers own risk.
10.20 If any provision of these terms is found by any court to be wholly or partly illegal, invalid or unenforceable, unfair or unreasonable then it shall be deemed severable from the remaining provisions which will continue in full force and effect.
10.21 These terms are governed by the laws of the United Kingdom and Wales and are subject to the exclusive jurisdiction of the English Courts.
10.22 It is customers responsibility to keep pictures of there vehicle when handing over the vehicle. In the event of any damage claims ,if raised, customer should prove that it happened while in our care. claims for minor scuffs and scratches are not being checked/noted and therefore will not be compensated.
11. Customers responsibilities
11.1 Vehicle condition
11.1.1 You shall be liable for and indemnify Parking Force in respect of any death, personal injury or damage caused by you or any person with you whilst on Parking Force’s premises or in any way arising from a breach of the warranty in paragraph 6.1.2 below.
11.1.2 You shall ensure that the Vehicle is:
11.1.2.1 at the commencement of the Parking Period in a roadworthy condition, has a current MOT certificate (if required by law) for the whole of the Parking Period and that no dangerous toxic or illegal substances are left within the Vehicle;
11.1.2.2 in a proper roadworthy condition prior to leaving the Car Park and entering onto the public highway.
11.1.3 If at the end of the parking period the vehicle will not start, we may move the vehicle to a return bay. If you ask, and accept the risk, one of our employees will make one attempt to start the vehicle using an anti-surge starter pack. If you still need help to start the vehicle, you will need to contact a breakdown company. You will have to pay any costs involved. If your vehicle does not start, you must arrange for it to be removed from the car park within 24 hours of the end of the parking period. After this time we will charge you the daily parking charge.
11.1.4 You must not tow the vehicle into the car park or carry out any work or clean the vehicle in the car park.
11.1.5 The conditions below apply to standard parking.
11.1.6 We may photograph or video the vehicle when you enter and leave the car park and after damage is reported. We will report any fraudulent claims to the police.
• You must inspect the vehicle and report any damage to us on a report form before driving out of the car park at the end of the parking period. Claims cannot be considered once vehicles have left the premises so please check your car before leaving or in the case of our Meet and Greet service driven away after the driver has handed over the keys.
• You must let us know about any vehicle immobiliser, automatic security feature or modification to the vehicle (including any for special assistance requirements) that might affect how it handles or operates.
• You must check the driver’s seat and the mirror positions (which may have been moved) when you reclaim the vehicle.
11.2 Vehicle Excise Duty (VED)
You shall ensure that prior to commencement of the Parking Period VED is paid for the Vehicle for the whole of the Parking Period (if required by law).
12. Moving the vehicle
12.1 We will keep the vehicle in one of our car parks. You agree to us driving the vehicle within and between car parks on the public highways.
13. Changing the conditions
13.1 Nobody can change these conditions unless the change is made in writing with our permission.
Booking with a Third Party Service Provider
Standard Terms and Conditions ("the Conditions") For Car Parks other than those owned by Parking Force. This is a legal document which contains contractual provisions. Your Statutory Rights are not affected.
1. Bookings
1.1 Bookings through the PF website are deemed to be made when validated by the issue of an PF booking reference number.
1.2 Bookings made by telephone are deemed to be made when confirmed by PF's telesales operator.
1.3 All services are subject to availability.
1.4 PF reserves the right not to accept or fulfil a booking.
2. Payment
2.1 Payment for a booking made by telephone or on our website can only be made using Mastercard, Visa, American Express, Paypal.
2.2 If payment by card is declined PF and the service provider reserve the right not to fulfil your booking.
2.3 All prices are quoted in pounds Sterling including VAT.
2.4 When a booking is made using an overseas credit card the card issuer will debit your account in your local currency at the exchange rate applicable on the date of processing. A conversion charge may be applicable.
2.5 Should your entry and exit times change from those booked this may result in your actual time parked exceeding the number of days you have pre-paid for. An additional charge by the parking services will be levied upon exit.
3. Cancellation
3.1 A booking may be cancelled up to 72 hours prior to the date for which the service has been reserved.
3.2 Customers cancelling less than 72 hours of the period for which the service is reserved shall be liable to pay the full price for the service booked
3.2.1 Customers who do not turn up at the car park or who cancel within 24 hours of the period for which the service is reserved shall be liable to pay the full price for the service booked.
3.3 For the purposes of this Condition 3, the period for which the service is booked shall be deemed to commence at midnight on the day prior to the commencement date for the service booked.
3.4 Any customer wishing to curtail the length of stay for a service, once the service has commenced, will be liable to pay the fee for the whole of the service booked.
3.5 Cancellations or amendments cannot be accepted if you book a supersaver, saver or non-flexible parking product.
3.6 Under the Consumer Protection (Distance Selling) Regulations, you have 14 days to cancel your booking, starting from the day after we confirm it, depending on the type of service you have booked (for example, packages including hotels are specifically excluded from these regulations). Cancellations or amendments cannot be accepted if you book a supersaver, saver or non-flexible parking product.
4. Parking Force's Liability
4.1 Parking Force acts as booking agent only for the service provider and is only liable to the customer for losses directly arising from its negligence in processing a booking.
5. Service Providers Terms & Conditions
5.1 All bookings are accepted subject to the service providers current terms and conditions. A copy of the service providers terms and conditions are available on request.
5.2 So far as not inconsistent with the service providers terms and conditions:
5.2.1 at Third Party car parks and car parks at hotels, cars are parked at their owner’s risk.
5.2.2 the service provider accepts no responsibility or liability for any theft loss or damage to any personal property or loose items left within a vehicle whilst it is parked.
5.2.3 the service provider does not accept any responsibility or liability for any damage to the windscreen or any other glass in the customer’s vehicle.
5.2.4 the customer shall inspect their vehicle and report any damage to the service provider prior to departure from the car park or in the case of meet and greet before leaving the airport.
5.2.5 the service provider accepts no liability for loss or damage unless and to the extent it is proved to be caused by the negligence of the service provider.
6. Customer Service
6.1 Any claims for loss or damage to vehicles or in relation to the quality of the service provided should be made to the service provider. Parking Force will on request provide contact details of the service provider.
6.2 Any queries and claims relating to the processing of a customers booking should be made to Parking Force.
6.3 Parking Force customer service number is 02073055990.